Refund & Service Policy

1. Overview

This Refund and Service Policy applies to all services and platform subscriptions provided by The Home Pro Service Group and its affiliated brands, including WebWorksTemplateHub and HomeProSGCO. By purchasing or subscribing to any of our services, you agree to the terms outlined below.

2. Service Delivery

Digital services, platform access, and template activations are delivered electronically upon successful payment. Access is granted immediately or within the timeframe specified at the point of purchase. Service scope, deliverables, and timelines are confirmed in writing prior to or at the time of purchase.

3. Subscription Services

For subscription-based services, billing occurs on the agreed cycle (monthly or annual). Subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period. Access continues through the end of the paid period.

4. Refund Eligibility

We evaluate refund requests on a case-by-case basis. Refunds may be issued under the following circumstances:

• Service was not delivered as described or within the agreed timeframe
• A technical error resulted in duplicate billing
• Platform access was materially unavailable during the paid period due to our fault
• A refund request is submitted within 7 days of purchase and no service has been consumed

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been substantially delivered or activated
• Template activations where access has been granted
• Portions of subscription periods already used
• Custom work or development services after delivery

6. How to Request a Refund

To request a refund, contact us at billing@thehomeproservicegroup.com with your name, order reference, and a brief description of the issue. We will respond within 3 business days and process approved refunds within 5–10 business days to the original payment method.

7. Disputes

We encourage customers to contact us directly before initiating a chargeback or dispute with their payment provider. Most issues can be resolved efficiently through direct communication. We are committed to fair resolution.

8. Changes to This Policy

We may update this policy at any time. Material changes will be communicated to active customers via email and will be reflected in the “Last updated” date above.

9. Contact

For billing inquiries or refund requests: billing@thehomeproservicegroup.com